Qantas boss Alan Joyce reveals why there’s no more cheese and crackers on economy class flights

On a long flight, it’s the welcome pick-me-up enjoyed by economy class passengers.

But, at least on Qantas routes, the mid-flight cheese and crackers snacks are no more.

And Alan Joyce, the CEO of the national carrier, has explained the reason the snacks have been stripped from its services.

Speaking at The West Australian’s Leadership Matters breakfast on Wednesday, Joyce answered questions from chief reporter Ben Harvey, who told how the cheese and cracker offering was one of the few things to make a long flight less “depressing”.

But Mr Joyce said it was a necessary move after the Qantas returned to the skies after the COVID pandemic.

Camera IconAlan Joyce answered questions from chief reporter Ben Harvey and aviation editor Geoffrey Thomas. Credit: Ian Munro/The West Australian

He told how the airline had stripped back its in-flight snacks to avoid contact between airline staff and passengers, with the virus still causing deaths around Australia.

“It’s about simplifying the touch points during COVID,” he said.

Qantas mask rule shake up.

Qantas mask rule shake up.

However, there’s good news for those missing their cheese hit, with Mr Joyce not ruling out the return of the snacks once the pandemic had died down.

And acknowledging cashed-up travellers, he also addressed one customer’s concerns about paying thousands for a business class flight only to be served a glass of $24.99-a-bottle plonk.

Airbus A321XLR.  Credit Airbus
Camera IconQantas copped a huge hit during the COVID pandemic. Credit: Airbus/Airbus

Mr Joyce said the wines were blind-tasted by sommeliers, some of whom have worked at Rockpool before making their way onto in-flight menus.

“We buy the best Australian wine. But I’d more focus on the quality rather than the price,” he said.

During Wednesday’s event, Mr Joyce admitted Qantas and Jetstar were among the airlines which were not giving the service expected from travelers post-COVID.


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